IMPROVING BUSINESS

For Improving business, one needs to focus on many aspects like management, and the interaction between customers to gain positive feedback and to work on negative ones as well. Everyone wants to improve their business to earn more profit and expand globally. Proper strategies must be used to overcome those hindering aspects to enhance customer support and feedback. Business intelligence is required to think out of the box and to adopt new changes and ideas. So far to adapt new creativities and ideas technology is performing a great job. And this is the result of improvement throughout the several decades. To enhance customer interactions there needs to be proper patience, calm and management. And to enhance customer support and overall productivity of the company here comes in the picture the convin.

WHAT IS CONVIN?

 Convin is a company that provides artificial intelligence support and services to people to enhance and improve customer interactions and helps to create personalized coaching instances as well. Their aim is to eliminate human dependency and also actively address all call center challenges. As the name suggests convin, it is a contact center software that helps to provide services to people. 

The company is named after the software. The headquarters of the company is situated in Bengaluru; hence it is a Bengaluru-based company founded by the four IIT ians of Delhi. They created this software due to the distressing effect of the lack of use of client conversation data. 

They have helped many global companies by providing their software services. They are recently funded by the kalaari capitals, and they are backed by several renowned investors.

WHY CHOOSE CONVIN

 Convin ensures several things to ease out the business for people. Here are some of them listed below:- 

1-They help to increase the sale conversions by around 21%.

2-They also help to reduce violations and ensure 100% compliance.

3-They also ensure a 27% increase in CSAT scores.

4- They also increase the debt collection rate by 17% by assisting agents in mastering debt collection skills that facilitate repayment and prevent repeated payments.

5- They also assist in skills to counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.

6-They increase retention rate by 25% by increasing loyal customers by investing in quality retention conversations which helps to build engaged and repeated customers with its customer retention solutions.

 7- Rather than relying on random call sampling and human bias, it provides an automated call for question/answer.

8-Sometimes, there is no visibility into the win and loss pattern of the company, hence they provide cell behavior analysis.

9- There is excessive human dependency which sometimes leads to delays in quality coaching, hence they provide automated agent coaching which provides quality education and improvement. 

RESOURCES

They provide quality resources for everyone which helps to enhance information to grow business and to strategies new techniques and ideas for growth. 

Their resource hubs provide information to grow business and to adapt new technologies for better and enhanced growth of the company. They provide platforms like convin conversations which are rich in insights and solutions and help people to brainstorm new ideas. 

Their news and PR centers provide the latest updates regarding their new innovations and ideas.

CONVIN - Contact Center TECHNOLOGY

 PRODUCTS

Along with resources they provide many services, or we can say products. Some of them are listed below: 

 1- They provide a question/answer platform for contact centers.

2- They provide real-time agent assistance and supervisor assistance for the following reasons like -

a) To provide real-time monitoring and guidance, automate tracking and checklists, and ensure adherence to call scripts and compliance standards.

b) To provide proper navigation for complex queries and also to provide customer-centric tasks.

c) AI-assisted knowledge base offers rapid access to correct information but for its proper functioning supervision is required. 

d) To provide real-time behavioral coaching for improvement, and to assess quality checklists, they also help agents to adapt and improve.

e) To handle complex scenarios with empathy and precision, promote positive behavior, and correct the negative ones with each interaction.

3-They provide live supervision assistance which in turn gains 100% visibility into active cells and proactive coaching, track violation alerts and customer sentiment in real-time, it also helps to improve remote team management and reduce average handle time (AHT), which helps to maintain high brand consistency.

4- Live supervision also helps to boost business outcomes by enhancing call resolution, decreasing the average handle time of the customers, and upholding brand integrity.

5- They also help to accelerate the sales cycle and foster revenue growth by monitoring and guiding agents, unlocking hidden opportunities which in turn will boost your business.

6- They provide platforms for the automated question/ answer session for everyone.

7- They provide an AI learning management system which in turn provides 60% faster agent onboarding with flexible learning as well. 

8-They have automated agents that help to make coaching personalized to peer-to-peer agent coaching.

9- Convin insights to bring 100% of customer intelligence collection globally.

CUSTOMER SUPPORT HEAD

 Convin works on providing customer support to different industries. Their software mainly works and focuses on improving customer experiences to build the companies and products.

Their CEO and CO-FOUNDER Mr. Ashish Santhalia states that the why behind convin started when he used to go on face-to-face meetings with salespeople to understand the customers and their requirements better. He soon realized that those conversations were extremely helpful in building the products, organizations, their improvement, and beyond.

But people in the organization were missing out on several ground realities hence he started to record those conversations with permission. It helped their entire organization from the sales team to others, to learn from it effectively.

This all triggered a chain of thoughts - why don't salespeople record their conversations? Why are organizations losing important data? Isn't this the real voice of the customers?

To answer all these questions major reasons that came up are lack of realization and inability to record and analyze those conversations at scale. Therefore, he realized that organizations need platforms that make it extremely easy for them to get value and upgradation from these conversations. And hence he and his team built the convin.

That is why convin mainly focuses on customer support for the upgradation and production of new ideas and strategies for the products of the organizations.

Their strategies to adapt customer-friendly environments and products have been widespread worldwide. There is a need to have this type of organization and software to ease the business globally.

Convin helps to boost conversation quality with actionable customer insights and create unmatched customer experiences through their game-changing generative AI. They beat regional and corporate differences by providing tools that are backed up by AI for the sharing of knowledge and management of the project.

INDUSTRIES

 They are connected with several industries from different sectors globally throughout the world. Due to their specified aim their products help several industries to boost their business, customer support, and provide new ideas and strategies. They provide a lot of assistance through their team and AI management to different industries. Some of them are listed below:

1-HEALTH TECH- They provide virtual healthcare services that ensure better and faster experience for patients and families. Their contact center services help to earn more customers by keeping empathy and compliance at the forefront.

2- FINTECH- They assist agents in embracing the transition from product-oriented selling to a customer-centric approach. They focus on investing in an agent-friendly solution that offers actionable recommendations to acquire and retain customers in a compliant manner.

3- INSURETECH- They assist agents in deriving actionable insights for customer touchpoints through calls, chats, and emails. And then helps to turn the insights into valuable data for improving policy renewals, handling call volumes, closing deals, responding to queries, and complying with new policy requirements.

4- EDTECH- They help agents sell education packages by shortening the sales cycle. Focuses on agent training to handle complex objections and eliminate oversell and mis-sell products.

5- REAL ESTATE- Convin provides AI-driven automation and advanced voice of customer insights, helping agents target high-value deals, boost conversations, and also boost site visits by 32%.

6-HOSPITALITY AND TRAVEL- They train agents to ensure they can deliver exceptional customer experiences by handling travel queries, especially during the peak seasons. It also helps the agent to deal with deal-closing conversations and best practices, that impact positively on the first customer interaction.

CONCLUSION

 If you want to enhance your business experiences and gain customer support through innovative thinking and strategies, then why not choose convin. They will provide you the best services with the help of AI and their proper team management. They will give you new insights into growing your business and nurturing it with proper support and training, helping you to expand it worldwide. They will help you to create a compliant and customer-centric sales environment. 

They will offer real-time prompts and guidance to agents during live calls, ensuring they adhere to the correct sales scripts and comply with regulatory requirements. As we all know everyone wants to reduce their workload and enhance productivity in their work. To ease out our business we need to choose such software and team-like convin to improve and enhance our business gradually.