Convin works on providing customer support to different industries. Their software mainly works and focuses on improving customer experiences to build the companies and products.
Their CEO and CO-FOUNDER Mr. Ashish Santhalia states that the why behind convin started when he used to go on face-to-face meetings with salespeople to understand the customers and their requirements better. He soon realized that those conversations were extremely helpful in building the products, organizations, their improvement, and beyond.
But people in the organization were missing out on several ground realities hence he started to record those conversations with permission. It helped their entire organization from the sales team to others, to learn from it effectively.
This all triggered a chain of thoughts - why don't salespeople record their conversations? Why are organizations losing important data? Isn't this the real voice of the customers?
To answer all these questions major reasons that came up are lack of realization and inability to record and analyze those conversations at scale. Therefore, he realized that organizations need platforms that make it extremely easy for them to get value and upgradation from these conversations. And hence he and his team built the convin.
That is why convin mainly focuses on customer support for the upgradation and production of new ideas and strategies for the products of the organizations.
Their strategies to adapt customer-friendly environments and products have been widespread worldwide. There is a need to have this type of organization and software to ease the business globally.
Convin helps to boost conversation quality with actionable customer insights and create unmatched customer experiences through their game-changing generative AI. They beat regional and corporate differences by providing tools that are backed up by AI for the sharing of knowledge and management of the project.
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