PRODUCTS
Along with resources they provide many services, or we can say products. Some of them are listed below:
1- They provide a question/answer platform for contact centers.
2- They provide real-time agent assistance and supervisor assistance for the following reasons like -
a) To provide real-time monitoring and guidance, automate tracking and checklists, and ensure adherence to call scripts and compliance standards.
b) To provide proper navigation for complex queries and also to provide customer-centric tasks.
c) AI-assisted knowledge base offers rapid access to correct information but for its proper functioning supervision is required.
d) To provide real-time behavioral coaching for improvement, and to assess quality checklists, they also help agents to adapt and improve.
e) To handle complex scenarios with empathy and precision, promote positive behavior, and correct the negative ones with each interaction.
3-They provide live supervision assistance which in turn gains 100% visibility into active cells and proactive coaching, track violation alerts and customer sentiment in real-time, it also helps to improve remote team management and reduce average handle time (AHT), which helps to maintain high brand consistency.
4- Live supervision also helps to boost business outcomes by enhancing call resolution, decreasing the average handle time of the customers, and upholding brand integrity.
5- They also help to accelerate the sales cycle and foster revenue growth by monitoring and guiding agents, unlocking hidden opportunities which in turn will boost your business.
6- They provide platforms for the automated question/ answer session for everyone.
7- They provide an AI learning management system which in turn provides 60% faster agent onboarding with flexible learning as well.
8-They have automated agents that help to make coaching personalized to peer-to-peer agent coaching.
9- Convin insights to bring 100% of customer intelligence collection globally.
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