Convin ensures several things to ease out the business for people. Here are some of them listed below:-
1-They help to increase the sale conversions by around 21%.
2-They also help to reduce violations and ensure 100% compliance.
3-They also ensure a 27% increase in CSAT scores.
4- They also increase the debt collection rate by 17% by assisting agents in mastering debt collection skills that facilitate repayment and prevent repeated payments.
5- They also assist in skills to counter difficult clients with the right set of techniques to encourage debt repayment that is appropriate for their situation.
6-They increase retention rate by 25% by increasing loyal customers by investing in quality retention conversations which helps to build engaged and repeated customers with its customer retention solutions.
7- Rather than relying on random call sampling and human bias, it provides an automated call for question/answer.
8-Sometimes, there is no visibility into the win and loss pattern of the company, hence they provide cell behavior analysis.
9- There is excessive human dependency which sometimes leads to delays in quality coaching, hence they provide automated agent coaching which provides quality education and improvement.
RESOURCES
They provide quality resources for everyone which helps to enhance information to grow business and to strategies new techniques and ideas for growth.
Their resource hubs provide information to grow business and to adapt new technologies for better and enhanced growth of the company. They provide platforms like convin conversations which are rich in insights and solutions and help people to brainstorm new ideas.
Their news and PR centers provide the latest updates regarding their new innovations and ideas.
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